Privacy Policy

1. Introduction

mamen4 operates https://mamen4.cam and provides online gaming services including casino games, sports betting, live dealer experiences, and lottery draws to users primarily in Indonesia. As a data controller, we process personal information in accordance with international data protection regulations and industry best practices. This Privacy Policy applies to all users who access or use mamen4 services through our website, mobile applications, or any other digital platforms.

We recognize that privacy is a fundamental right, and we have designed our systems and processes to minimize data collection, maximize security, and provide you with full transparency and control over your personal information. If you have questions about this policy or how we handle your data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

mamen4 collects several types of information to provide, maintain, and improve our services. The data we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account on mamen4, you provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address, city, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), payment card details, and transaction history.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Verification Documents: Photos of government ID, proof of address documents, selfies holding identification, bank statements, and other KYC documentation.
• Communication Data: Messages you send to customer support, feedback forms, survey responses, and any other correspondence with mamen4.

2.2 Information Collected Automatically

When you access or use mamen4 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile carrier information.
• Usage Data: Pages visited, time spent on pages, games played, bets placed, deposit and withdrawal activity, clickstream data, referral source, and navigation patterns.
• Location Data: Approximate geographic location based on IP address (country, region, city level). We do not track precise GPS coordinates unless you explicitly grant location permissions on mobile devices.
• Cookies and Tracking Technologies: Session cookies, authentication cookies, preference cookies, analytics cookies, and similar technologies. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results from KYC verification checks, anti-fraud databases, and sanctions screening services.
• Game Providers: Gaming activity data from third-party providers like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt when you play their games on mamen4.
• Marketing Partners: Aggregated traffic and referral data from affiliate partners (no personally identifiable information).

3. How We Use Your Information

mamen4 uses collected information for the following purposes, each based on a lawful basis for processing:

3.1 Service Provision and Account Management

We use your information to create and maintain your account, process deposits and withdrawals, enable gameplay, track betting activity, maintain transaction history, and provide customer support. Legal basis: Performance of contract.

3.2 Identity Verification and Security

We process identity documents and verification data to comply with Know Your Customer (KYC) regulations, prevent underage gambling, detect and prevent fraud, verify payment methods, comply with anti-money laundering (AML) laws, and protect against unauthorized account access. Legal basis: Legal obligation and legitimate interest.

3.3 Payment Processing

Your financial information is used to process deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and other payment methods, process withdrawal requests, verify transaction authenticity, detect fraudulent transactions, and maintain financial records for regulatory purposes. Legal basis: Performance of contract and legal obligation.

3.4 Service Improvement and Analytics

We analyze usage data to understand how users interact with mamen4, identify popular games and features, improve website performance and user experience, optimize mobile responsiveness, develop new features, and personalize content recommendations. Legal basis: Legitimate interest.

3.5 Marketing and Communications

With your consent, we may send promotional emails about new games, bonus offers, tournaments, VIP programs, and relevant updates. You can opt out of marketing communications at any time via your account settings or by clicking unsubscribe links in emails. We will continue to send transactional communications (deposit confirmations, withdrawal notifications, account alerts) regardless of marketing preferences. Legal basis: Consent and legitimate interest.

3.6 Legal Compliance and Obligations

We process data to comply with licensing requirements, respond to legal requests from authorities, enforce our Terms & Conditions, resolve disputes, protect our rights and property, and maintain regulatory records as required by law. Legal basis: Legal obligation and legitimate interest.

3.7 Responsible Gaming

We use behavioral data to identify potentially problematic gambling patterns, enforce age restrictions (21+ requirement), implement deposit limits and self-exclusion requests, and provide responsible gaming tools and resources. Legal basis: Legal obligation and legitimate interest.

4. Information Sharing and Disclosure

mamen4 does not sell your personal information to third parties. We only share data in the following limited circumstances:

4.1 Service Providers and Partners

We share necessary information with trusted third-party service providers who assist in operating mamen4:

• Payment Processors: Indonesian banks and e-wallet providers to process transactions.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others to enable gameplay.
• Identity Verification Services: KYC verification platforms to confirm user identities.
• Cloud Hosting Providers: Secure data storage and server infrastructure.
• Customer Support Tools: Live chat and ticketing systems for customer service.
• Analytics Providers: Aggregated usage analytics (non-personally identifiable).

All service providers are bound by strict data protection agreements and are only permitted to process data for specified purposes on behalf of mamen4.

4.2 Legal Requirements

We may disclose personal information when required by law, such as responding to court orders, complying with legal process or government requests, enforcing our Terms & Conditions, protecting the rights and safety of mamen4 or others, investigating fraud or security issues, and complying with licensing and regulatory obligations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, personal information may be transferred to the acquiring entity. Users will be notified via email and website notice of any such transfer and any choices they may have regarding their data.

4.4 Aggregated and Anonymized Data

We may share aggregated, non-personally identifiable statistics about mamen4 usage with partners, investors, or the public. This data cannot be used to identify individual users.

5. Data Security Measures

Protecting your personal information is a top priority at mamen4. We implement industry-standard security measures including:

• Encryption: All data transmitted between your device and mamen4 servers is encrypted using TLS/SSL 256-bit encryption. Sensitive data stored in databases is encrypted at rest.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data, and only for legitimate business purposes.
• Secure Payment Processing: Payment card data is processed through PCI DSS-compliant payment gateways. mamen4 does not store full credit card numbers.
• Regular Security Audits: Independent security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: All mamen4 staff undergo data protection and security training.
• Incident Response: Established procedures to detect, respond to, and notify users of data breaches in accordance with legal requirements.

While we strive to protect your information, no method of transmission or storage is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials and should immediately report any suspected security breaches to [email protected].

6. Data Retention

mamen4 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary by data type:

• Account Information: Retained for the duration of your active account plus 7 years after account closure (for regulatory and legal compliance).
• Transaction Records: Retained for 10 years to comply with financial regulations and anti-money laundering laws.
• Communication Records: Customer support interactions retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: Retained until you opt out or withdraw consent, then deleted within 30 days.
• Usage and Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

You may request deletion of your account and personal data by contacting [email protected]. Note that certain data may be retained to comply with legal obligations even after account deletion.

7. Your Privacy Rights

As a mamen4 user, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of all personal information we hold about you.
• Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting support.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: You can request that we limit processing of your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days. You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been violated.

8. Cookies and Tracking Technologies

mamen4 uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device. Types of cookies we use:

• Essential Cookies: Required for basic site functionality (login, session management, security). These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us improve website performance.
• Functional Cookies: Remember your preferences (language, display settings).
• Marketing Cookies: Track your interaction with marketing campaigns and deliver relevant ads (requires consent).

You can control cookies through your browser settings. Note that disabling certain cookies may impact site functionality. For more information, see your browser's help documentation or visit aboutcookies.org.

9. Children's Privacy

mamen4 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to mamen4 should contact [email protected] immediately.

10. International Data Transfers

While mamen4 primarily serves Indonesian users, your personal information may be transferred to and processed in countries outside Indonesia where our service providers and data centers are located. We ensure that all international data transfers comply with applicable data protection laws and that appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

11. Changes to This Privacy Policy

mamen4 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We will notify users of material changes via email and prominent website notice at least 30 days before the changes take effect. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of mamen4 services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how mamen4 handles your personal data, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 on https://mamen4.cam
• Response Time: We aim to respond to all privacy inquiries within 7 business days